Support
How can we help?
Every question reaches a person. In the app: Settings → Write to us, or by email.
Questions
- 01How do I sign in?With Sign in with Apple, or with a one-time code sent to your email. There is no password.
- 02My code did not arrive.Check your spam folder and ask again after a minute. If it still does not arrive, write to door@richlyme.com.
- 03How do I cancel my subscription?Payments go through Apple: on your iPhone, Settings → your name → Subscriptions → RichlyMe. Deleting the account does not cancel the subscription by itself.
- 04How do I report a member?Tap “Report” on the member’s profile or proof. Reports are confidential and reviewed within 24 hours.
Write to us
Write to door@richlyme.com; a person answers within 24 hours at the latest. Members can use Settings → Write to us in the app, which goes straight to the desk.
door@richlyme.comDeleting your account
In the app: Settings → Your data → Delete account. If you are still applying, the same line sits at the bottom of the waiting screen. If you cannot open the app, use the account deletion page on this site. The account closes at once, can be restored for 30 days and is then deleted for good.
Account deletion page